Salon and Spa Online Booking: Spend less time on the phone, and watch the appointments roll in

 

 

Availability check and instant confirmations eliminate email exchanges between guests and your reservations department. Valuable reservations staff time is saved because reservation requests will no longer have to be processed. Guests can check availability and book instantly, thus closing a booking without having to wait for your reservations staff to confirm the reservation by email.

 

1. Open 24/7 to receive reservations

 

Many customers surf the Internet outside of business hours and they are more likely to make reservations on the spot that trying to remember to call back the next day.

 

Statistics show that more and more bookings today are made during the evening at home online. The reasons for this are two fold. Firstly, many companies now monitor and control Internet access in the workplace, and secondly, nearly every home today has an Internet connection and a PC or laptop.

 

If your normal business hours are 9 to 5, then you have no one to take bookings after 8:00 pm, and this is when we now know most online bookings occur.

 

An Online booking system allows you to receive booking 24 hours a day; therefore, your booking service is always open.  

 

2. Minimize your workload

 

If you are not using an online booking system today, then you may still be processing all your bookings manually. A good online booking system will handle all the aspects of the booking. It must, at a minimum, do the following:

 

Automatically ensure that bookings can only be received when you have availability

Get ALL the information required during the booking process so you don’t have to waste time asking for more information

 

Send out an automated email and text messages to the booking party as a confirmation of the booking

 

Automatically update your availability when the booking has been processed.A good booking system will do all this. Also make sure your booking system doesn’t just handle the online bookings, but handles email, text, phone and walk-in bookings as well.

 

3. The paper schedule gets lost, online found it

 

If you use a good online booking system which also handles the walk-in, email and phone bookings, then you will have all your previous customers data in a structured system. This is important today as it allows you to market yourself to your previous customers. This customer list is often one of your best-valued resources in a business, and you want this data both accessible and structured.

 

4. Pre-booking payments

 

For the fully comprehensive business, you may want to integrate an automatic payment system. With this in place, you reduce manual workload even more, and you provide your customers with a complete easy and safe way to both book and pay for your offerings

 

There are of course even more advantages, but the above list should at least get you thinking about whether you should have an online booking engine or not.

 

5. It’s simply good customer service

 

When we speak about online bookings here, we are not talking about a contact form. A contact form does not provide your customers with a clear view of your availability. A contact form does not allow your customers to book directly and pay and get confirmed automatically.

 

A proper online booking system must, at the least be able to perform these two tasks as they are core to providing good customer service.

 

6. Guests find the Online Booking Manager

 

Internet reservations system easy-to-follow, with uncluttered screens and prompts. The administrators enjoys using the "administration panel" of Online Booking Manager products and have praised us on its simplicity. Reservations staff loves the auto-generated emails each time a guest make a reservation on the system - it saves them so much time!

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